https://help.goodsmileus.com/support/home 2026-04-19T08:01:40+00:00 always 1.0 https://help.goodsmileus.com/support/solutions 2026-04-19T08:01:40+00:00 always 0.8 https://help.goodsmileus.com/support/solutions/72000353145 2026-04-19T08:01:40+00:00 always 0.8 https://help.goodsmileus.com/support/solutions/folders/72000573864 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/folders/72000574441 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/folders/72000574442 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/folders/72000574443 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/folders/72000574445 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/folders/72000574446 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/folders/72000574621 2026-04-19T08:01:40+00:00 always 0.64 https://help.goodsmileus.com/support/solutions/articles/72000114404-what-is-your-return-policy- 2025-03-20T01:36:52+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000114405--my-order-shows-as-delivered-but-i-did-not-receive-it- 2025-09-12T21:59:56+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000114421-my-order-has-been-stopped-for-customs-clearance- 2025-03-28T00:03:20+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000118895-will-a-figure-be-re-released- 2025-05-21T20:33:22+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000118896-some-of-your-products-are-not-available-in-my-country- 2024-06-03T21:43:29+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000118898-am-i-able-to-purchase-more-than-the-purchase-limit- 2024-06-03T21:43:54+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000118916-when-will-the-product-i-pre-ordered-be-shipped- 2026-04-15T23:01:36+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527176-how-do-i-make-an-exchange- 2024-06-03T21:50:53+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527474-are-pre-order-release-dates-accurate- 2024-06-03T21:53:23+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527475-the-release-date-on-the-product-page-has-passed-and-i-still-haven-t-received-my-product-what-happene 2024-06-03T21:54:58+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527479-how-do-i-update-my-shipping-address- 2025-09-12T20:58:53+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527480-can-i-cancel-my-pre-order- 2025-09-12T20:54:48+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527484-damaged-figure-packaging 2024-06-03T21:59:50+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000527485-my-product-has-a-defect-missing-parts-what-should-i-do- 2025-04-07T20:09:06+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000528008-can-i-cancel-my-order- 2025-04-24T00:18:54+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000528011-my-order-got-cancelled-why- 2025-03-27T23:03:01+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000528016-can-i-combine-my-pre-orders- 2022-03-04T20:13:06+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000528685-i-have-not-received-a-response-to-my-support-ticket- 2025-03-28T18:03:42+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000528694-customer-service-hours-of-operation 2025-05-21T19:51:57+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000599707-good-smile-global-web-orders 2024-06-03T21:39:17+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000639247-import-duties-taxes 2025-02-13T19:04:14+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000642214-my-product-arrived-damaged-what-should-i-do- 2025-12-09T18:54:14+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000642215-can-i-cancel-my-pre-order- 2025-03-20T01:40:30+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000642216-my-pre-order-was-canceled-why- 2025-03-20T01:43:20+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000642418-when-will-my-order-ship- 2025-03-27T23:56:49+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000642419-what-happens-if-my-package-is-lost-in-transit- 2025-04-01T17:48:13+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000642506-there-is-an-error-with-my-received-order- 2026-04-15T22:59:10+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000643631-why-has-my-package-not-shipped-but-i-received-a-tracking-link- 2025-04-28T23:44:24+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644352-i-am-worried-about-tariffs-can-i-cancel-my-pre-order- 2025-05-21T19:47:06+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644353-i-m-outside-of-the-us-does-this-affect-me-too- 2025-05-21T19:46:54+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644354-some-items-are-made-in-japan-like-in-the-tottori-factory-will-these-be-affected- 2025-05-21T19:47:26+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644355-i-just-placed-a-pre-order-how-will-i-know-what-the-tariff-rate-will-be-at-the-time-of-shipment- 2025-05-21T19:47:44+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644356-i-placed-an-in-stock-order-will-my-order-have-a-tariff-charge- 2026-02-02T21:32:04+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644357-i-received-a-notice-that-my-pre-order-has-higher-fees 2025-05-21T19:48:20+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644358-i-received-a-notice-that-my-pre-order-has-lower-fees 2025-05-21T19:48:31+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000644370-what-about-my-pre-order-that-i-have-that-was-ordered-before-the-tariffs- 2025-05-22T00:45:08+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000647428-who-is-purple-dot- 2025-09-08T19:04:37+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000647452-my-package-was-sent-to-the-wrong-address 2026-04-15T23:00:08+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000647519-my-existing-pre-orders-are-missing- 2025-09-08T19:04:26+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000647549-i-used-google-or-facebook-login-before-how-do-i-access-my-account-now- 2025-10-29T18:29:22+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000647550-my-wishlist-items-are-missing-where-did-they-go- 2025-09-09T09:12:27+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000647732-china-tariff-policy 2025-09-18T01:33:25+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648637-where-can-i-buy-a-gift-card- 2025-10-29T19:32:45+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648638-can-i-use-a-discount-code-to-purchase-a-gift-card- 2025-10-29T19:33:06+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648639-can-i-use-a-gift-card-to-pre-order-an-item- 2025-10-29T19:33:51+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648641-can-i-use-multiple-gift-cards-for-one-order- 2025-10-29T19:34:05+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648642-how-can-i-check-my-gift-card-balance- 2025-10-29T19:34:21+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648643-do-gift-cards-expire- 2025-10-29T19:34:32+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648644-are-there-any-fees-associated-to-the-gift-card- 2025-10-29T19:35:04+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648645-how-do-i-use-my-gift-card- 2025-10-29T19:35:16+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648646-can-i-send-a-gift-card-to-someone-else- 2025-10-29T19:35:32+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648647-where-can-i-use-my-gift-card- 2025-10-29T19:36:27+01:00 always 0.512 https://help.goodsmileus.com/support/solutions/articles/72000648648-can-i-apply-my-gift-card-to-an-existing-pre-order- 2025-10-29T19:36:44+01:00 always 0.512