Log in to your account. Go to your User Profile and select “My Order History”. Choose the Pre-order product you wish to cancel for refund. Under the “Price and Totals” section, select “Order Refund” and it will ask you for confirmation for refunding your order. Confirm by selecting Yes and your refund will be available to you typically within 3-5 business days depending on your payment method.

If you have any other questions about your refund, please contact customer service at support@goodsmileconnect.com to request an order cancellation. You may also reach out via our texting program. Simply text the cancellation request to our customer service number 213-460-1167. Once an order is ready for shipment or ships, it cannot be cancelled.