We’re very sorry that your order was canceled unexpectedly! There are a few reasons this could have happened:

  • The item was not actually available when it came time to ship the item.
  • The payment method associated with the order was declined and 10 business days have passed since our automated email notification was sent.
  • There was an issue with the shipping address that was not resolved within 10 business days after we attempted to contact you.

    For additional information and assistance with why your order may have been canceled, please contact us via our support center here: https://help.goodsmileus.com/support/home . You may also contact us via phone at: 213.460.1167. When contacting us, please be sure to include your order number and email address associated with your account.