If Economy shipping was selected as the shipping method, there is nothing we can do to assist. The customer will have to file a package search with USPS or speak to their mail carrier. If the customer selected priority shipping, we can file a lost package claim. Simply contact customer service at support@goodsmileus.com

The claim outcome will determine what can be offered. Please note, if the tracking shows delivered but nothing was received, it is best to file a police report to submit with the lost package claim.