Shipping

My package was sent to the wrong address
If your package was sent to an old or incorrect address, there are two options available: Request an address change with the delivery company Please co...
Fri, Sep 12, 2025 at 1:48 PM
What happens if my package is lost in transit?
We are unable to offer refunds or replacements for orders that are lost during transit.  A claim with the shipping carrier must be filed. The outcome of...
Tue, Apr 1, 2025 at 9:48 AM
Do you ship to P.O. Boxes?
Yes, only if USPS is selected as your shipping carrier.
Thu, Mar 27, 2025 at 4:01 PM
My order shows as delivered but I did not receive it.
Unfortunately, we are unable to assist with locating the package. We can file a claim with the carrier, but often times when it's marked as delivered th...
Fri, Sep 12, 2025 at 1:59 PM
My Order has been stopped for customs clearance?
We do not have control over this process. Delivery may be delayed depending on the customs clearance procedures for your country. Taxes and fees incurred af...
Thu, Mar 27, 2025 at 4:03 PM
When will the product I pre-ordered be shipped?
Please reference the 'Estimated Time of Shipment' that is specific for each product. Your order will be shipped during this time period. This inform...
Fri, Mar 28, 2025 at 10:14 AM
Why has my package not shipped but I received a tracking link?
Tracking information is provided when the package is delivered to the courier of choice. It may take the courier a few days to scan your order into their sy...
Mon, Apr 28, 2025 at 3:44 PM