Good Smile Company US

If your package was sent to an old or incorrect address, there are two options available: Request an address change with the delivery company Please co...

We are unable to offer refunds or replacements for orders that are lost during transit.  A claim with the shipping carrier must be filed. The outcome of...

Yes, only if USPS is selected as your shipping carrier.

Unfortunately, we are unable to assist with locating the package. We can file a claim with the carrier, but often times when it's marked as delivered th...

We do not have control over this process. Delivery may be delayed depending on the customs clearance procedures for your country. Taxes and fees incurred af...

Please reference the 'Estimated Time of Shipment' that is specific for each product. Your order will be shipped during this time period. This inform...

Tracking information is provided when the package is delivered to the courier of choice. It may take the courier a few days to scan your order into their sy...