Good Smile Company US
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213-460-1167
Knowledge base
Online Store
General
7
Customer Service Hours of Operation
Will a figure be re-released?
Am I able to purchase more than the purchase limit?
Some of your products are not available in my country.
I have not received a response to my support ticket.
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Pre-Orders
9
Are pre-order release dates accurate?
The release date on the product page has passed and I still haven’t received my product! What happened?
My credit/debit card information has changed. How do I update my card information?
How do I update my shipping address?
Can I cancel my pre-order?
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Returns, Refunds and Exchanges
8
What is your return policy?
How do I return a product?
What products are excluded from the return policy?
How do I make an exchange?
Can I cancel my order?
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Payment, Pricing and Promotions
5
What payment method can I use?
When will I be charged for my order?
Why do I see multiple charges for the same amount?
Do you accept gift cards/prepaid cards?
Do I have to pay sales tax?
Shipping and Delivery
13
How much does shipping cost?
My Order has been stopped for customs clearance?
Do you offer shipping insurance?
Import Duties & Taxes
When will my order ship?
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U.S. Tariffs
8
I am worried about tariffs. Can I cancel my pre-order?
I’m outside of the US. — does this affect me too?
Some items are made in Japan (like in the Tottori factory). Will these be affected?
I just placed a pre-order, how will I know what the tariff rate will be at the time of shipment?
I placed an in-stock order, will my order have a tariff charge?
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