Good Smile Company US
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213-460-1167
Knowledge base
Online Store
General
6
Customer Service Hours of Operation
Will a figure be re-released?
Am I able to purchase more than the purchase limit?
Some of your products are not available in my country.
I have not received a response to my support ticket.
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Pre-Orders
12
Are pre-order release dates accurate?
The release date on the product page has passed and I still haven’t received my product! What happened?
When will I be charged for my pre order?
My credit/debit card information has changed. How do I update my card information?
How do I update my shipping address?
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Returns, Refunds and Exchanges
8
What is your return policy?
How do I return a product?
What products are excluded from the return policy?
How do I make an exchange?
My product arrived damaged! What should I do?
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Payment, Pricing and Promotions
8
What payment method can I use.
Do you accept gift cards/pre paid cards?
When will I be charged for my order?
Do I have to pay sales tax?
My order got canceled, Why?
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Shipping and Delivery
11
When will my order ship?
Do you offer coupons or free shipping?
What happens if my package is lost in transit?
How do I change my address?
How can I track my order?
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Where's My Order?
3
My order shows as delivered but I did not receive it.
How can I track my order?
When will the product I pre-ordered by shipped?
Holiday
3
Holiday Purchasing Deadline
International Timelines for Holidays
Holiday Processing Time and Transit Time
Create Space
FAQ
11
What is Create Space?
How many designs can I share to Create Space?
Are there color limitations to a design that I submit to Create Space?
What type of guidelines should my artwork follow if I am designing for printed material (t-shirt, hoodie, etc.)?
Is it okay for me to promote my designs in Gleam?
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