Good Smile Company US

General 7

• Customer Service Hours of Operation
• Will a figure be re-released?
• Am I able to purchase more than the purchase limit?
• Some of your products are not available in my country.
• I have not received a response to my support ticket.

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Pre-Orders 9

• Are pre-order release dates accurate?
• The release date on the product page has passed and I still haven’t received my product! What happened?
• My credit/debit card information has changed. How do I update my card information?
• How do I update my shipping address?
• Can I cancel my pre-order?

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Returns, Refunds and Exchanges 8

• What is your return policy?
• How do I return a product?
• What products are excluded from the return policy?
• How do I make an exchange?
• Can I cancel my order?

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Payment, Pricing and Promotions 5

• What payment method can I use?
• When will I be charged for my order?
• Why do I see multiple charges for the same amount?
• Do you accept gift cards/prepaid cards?
• Do I have to pay sales tax?

Shipping and Delivery 13

• How much does shipping cost?
• My Order has been stopped for customs clearance?
• Do you offer shipping insurance?
• Import Duties & Taxes
• When will my order ship?

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U.S. Tariffs 8

• I am worried about tariffs. Can I cancel my pre-order?
• I’m outside of the US. — does this affect me too?
• Some items are made in Japan (like in the Tottori factory). Will these be affected?
• I just placed a pre-order, how will I know what the tariff rate will be at the time of shipment?
• I placed an in-stock order, will my order have a tariff charge?

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