Good Smile Company US

General 6

• Customer Service Hours of Operation
• Will a figure be re-released?
• Am I able to purchase more than the purchase limit?
• Some of your products are not available in my country.
• I have not received a response to my support ticket.

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Pre-Orders 12

• Are pre-order release dates accurate?
• The release date on the product page has passed and I still haven’t received my product! What happened?
• When will I be charged for my pre order?
• My credit/debit card information has changed. How do I update my card information?
• How do I update my shipping address?

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Returns, Refunds and Exchanges 8

• What is your return policy?
• How do I return a product?
• What products are excluded from the return policy?
• How do I make an exchange?
• My product arrived damaged! What should I do?

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Payment, Pricing and Promotions 8

• What payment method can I use.
• Do you accept gift cards/pre paid cards?
• When will I be charged for my order?
• Do I have to pay sales tax?
• My order got canceled, Why?

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Shipping and Delivery 11

• When will my order ship?
• Do you offer coupons or free shipping?
• What happens if my package is lost in transit?
• How do I change my address?
• How can I track my order?

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Where's My Order? 3

• My order shows as delivered but I did not receive it.
• How can I track my order?
• When will the product I pre-ordered by shipped?

FAQ 11

• What is Create Space?
• How many designs can I share to Create Space?
• Are there color limitations to a design that I submit to Create Space?
• What type of guidelines should my artwork follow if I am designing for printed material (t-shirt, hoodie, etc.)?
• Is it okay for me to promote my designs in Gleam?

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