Product packaging can be really cool, but it’s primary purpose is to protect the product until it’s removed from the packaging. Unfortunately, as a result, we’re unable to replace damaged packaging for any product. If the figure itself is damaged or defective in some way, please see the FAQ below this one.
If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:
Currently, we are unable to offer replacement pieces for items. If your item(s) were received broken or defective or if pieces were missing, we encourage you to contact our Japan team for assistance and possible replacements via the following link: https://partner.goodsmile.info/support/eng/inquiry/
Please be sure to upload pictures showing the broken or defective piece(s). In the case of a missing piece(s), please reference the piece(s) missing in your message and include pictures showing the pieces you did receive. Each situation is reviewed and you will be contacted if any support is able to be offered.
If your damaged item(s) is/are none of the above listed items, you are welcome to contact our support team via our support center located here: https://help.goodsmileus.com/support/home . You may also contact us via phone at: 213.460.1167.