Product Info & Support

Are pre-order release dates accurate?
We provide estimated release periods for figures based on the Quarter (Q) of the year we expect them to be released. The Quarters are broken down in the fol...
Mon, Jun 3, 2024 at 1:53 PM
Will a figure be re-released?
Please note that we will not respond to inquiries about product requests and re-release requests. If you have a request, please let us know using the form l...
Wed, May 21, 2025 at 12:33 PM
Some of your products are not available in my country.
If there are any specific shipping restrictions on an item, they will appear on the item’s page. Please note that some products are not available in certain...
Mon, Jun 3, 2024 at 1:43 PM
Am I able to purchase more than the purchase limit?
Please take note of the maximum number of each product available per customer. If you order more than this maximum purchase limit, your order will be subjec...
Mon, Jun 3, 2024 at 1:43 PM
Damaged Figure Packaging
The packaging is designed to protect the product. We regret that damage to the package itself does not warrant a replacement. We will refuse all claims rega...
Mon, Jun 3, 2024 at 1:59 PM
My product has a defect / missing parts. What should I do?
If your item(s) were received defective or if pieces were missing, please contact the manufacturer here https://support.goodsmile.com/hc/en-us for assistanc...
Mon, Apr 7, 2025 at 12:09 PM