We are unable to offer refunds or replacements for orders that are lost during transit.
A claim with the shipping carrier must be filed. The outcome of the claim and the type of insurance purchased will determine what can be offered as recompense, if anything. Domestic Claims cannot be filed prior to two weeks after original delivery but within 90 days after delivery. International Claims cannot be filed prior to 30 days after original delivery but prior to 120 days after. Claims filed before or after will be denied by the courier.
A claim will take anywhere from 2-4 business weeks (excluding holidays) for carriers to investigate and process the results of the claim.