Please reach out to support via email to support@goodsmileus.com within 3-5 business days of original delivery date to receive assistance. Orders that are outside of this timeframe are subject to case by case scenario with no guaranteed outcome of resolution.
If there are items missing, please ensure you include in your email the following information:
- Contents received (including any bonuses and/or packing materials if applicable)
- Shipping box (with contents inside or next to the shipping box)
- Shipping label
The above information is needed to verify that the missing items were not included in the original shipment, without the above we may not be able to provide a replacement or assistance.