Good Smile Company US

We've recently migrated to our new website, and some pre-orders may still be syncing to customer accounts. Rest assured—your pre-orders are safe and wil...

Subject to applicable law, we regret that we do not accept order cancellations. However, some orders may be subject to additional charges due to tariffs...

The Good Smile US Shop (https://www.goodsmileus.com) support team is here to assist with Good Smile US Shop orders. Below are some examples of times we may ...

Pre-orders can be canceled prior to when the pre-order window closes, please reach out to support@goodsmileus.com with the order number to request a cancela...

We do not combine any pre-orders together.

In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment informati...

Please note that production issues may arise and may postpone this date. Once confirmed we will be sending you an email with updates but if you have questio...

If you need to update your shipping address, you must do so for each individual pre-order.   To update your information a pre-order, please visit: http...

Subject to applicable law, we regret that we do not accept order cancellations or returns. After the order has been finalized we can no longer change the or...

Unfortunately, we are unable to perform exchanges.