Orders

My existing pre-orders are missing!
We've recently migrated to our new website, and some pre-orders may still be syncing to customer accounts. Rest assured—your pre-orders are safe and wil...
Mon, Sep 8, 2025 at 11:04 AM
Can I cancel my order?
Subject to applicable law, we regret that we do not accept order cancellations. However, some orders may be subject to additional charges due to tariffs...
Wed, Apr 23, 2025 at 4:18 PM
Good Smile Global Web Orders
The Good Smile US Shop (https://www.goodsmileus.com) support team is here to assist with Good Smile US Shop orders. Below are some examples of times we may ...
Mon, Jun 3, 2024 at 1:39 PM
Can I cancel my pre-order?
Pre-orders can be canceled prior to when the pre-order window closes, please reach out to support@goodsmileus.com with the order number to request a cancela...
Fri, Sep 12, 2025 at 12:54 PM
Can I combine my pre-orders?
We do not combine any pre-orders together.
Fri, Mar 4, 2022 at 11:13 AM
My pre-order was canceled. Why?
In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment informati...
Wed, Mar 19, 2025 at 5:43 PM
The release date on the product page has passed and I still haven’t received my product! What happened?
Please note that production issues may arise and may postpone this date. Once confirmed we will be sending you an email with updates but if you have questio...
Mon, Jun 3, 2024 at 1:54 PM
How do I update my shipping address?
If you need to update your shipping address, you must do so for each individual pre-order.   To update your information a pre-order, please visit: http...
Fri, Sep 12, 2025 at 12:58 PM
What is your return policy?
Subject to applicable law, we regret that we do not accept order cancellations or returns. After the order has been finalized we can no longer change the or...
Wed, Mar 19, 2025 at 5:36 PM
How do I make an exchange?
Unfortunately, we are unable to perform exchanges.
Mon, Jun 3, 2024 at 1:50 PM