Unfortunately, we are unable to offer refunds or replacements for orders that are lost during transit. In these instances, a claim with the shipping carrier must be filed. The outcome of the claim will determine what can be offered as recompense, if anything. In most cases, a claim will take anywhere from 2-4 business weeks (excluding holidays) for carriers to investigate and process the results of the claim.
What happens if my package is lost in transit? Print
Modified on: Tue, Mar 1, 2022 at 1:31 PM
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