Good Smile Company US

We are unable to offer shipping quotes or flat shipping rates. Shipping rates constantly fluctuate and will vary depending on the size of the package, packa...

We do not have control over this process. Delivery may be delayed depending on the customs clearance procedures for your country. Taxes and fees incurred af...

Good Smile US Shop is happy to offer shipping insurance for your order with select carriers and shipping options. Our shipping insurance covers situations w...

You may be responsible for import duties and taxes applied when a shipment arrives in your destination country. Neither the U.S. Postal Service, Good Smile ...

All item ship times are estimates and will vary depending on current order volume. In general, orders are shipped within the following time frames: ・Ite...

We are unable to offer refunds or replacements for orders that are lost during transit.  A claim with the shipping carrier must be filed. The outcome of...

If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and clic...

Yes, only if USPS is selected as your shipping carrier.

Unfortunately, we are unable to assist with locating the package. You will need to reach out to the carrier directly and file a claim. Domestic Claims c...

Once your order ships out, you will receive an automated email confirming that your order has been shipped. This email will also contain the tracking number...