Shipping and Delivery

When will my order ship?
All item ship times are estimates and will vary depending on current order volume. In general though, orders are shipped within the following timeframes: ...
Tue, Mar 1, 2022 at 1:42 PM
Do you offer coupons or free shipping?
    We are unable to offer any coupons or discounts for shipping. It is possible that we may have a sale on select items on the site from time to time thoug...
Fri, Mar 4, 2022 at 11:03 AM
What happens if my package is lost in transit?
    Unfortunately, we are unable to offer refunds or replacements for orders that are lost during transit. In these instances, a claim with the shipping car...
Tue, Mar 1, 2022 at 1:31 PM
How do I change my address?
    If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and ...
Wed, Mar 2, 2022 at 1:20 PM
How can I track my order?
Once your order ships out, you will receive an automated email confirming that your order has shipped. This email will also contain the tracking number for ...
Tue, Mar 1, 2022 at 1:48 PM
My address changed/ my address is wrong on my order:
    If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and ...
Tue, Mar 1, 2022 at 1:46 PM
My product arrived damaged! What should I do?
    If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:     We are so sorry that your items(s) arrived in less than perfect cond...
Tue, Mar 1, 2022 at 1:21 PM
How much does shipping cost?
    Unfortunately, we are unable to offer shipping quotes or flat shipping rates. Shipping rates constantly fluctuate and will vary depending on the size of...
Tue, Mar 1, 2022 at 1:30 PM
Do you ship to P.O. Boxes?
Yes we can!
Tue, Mar 1, 2022 at 1:38 PM
Do you ship outside the United States?
    Absolutely! Many items we carry are able to be shipped internationally, and items that have limits on where they can be shipped to will have a disclaime...
Tue, Mar 1, 2022 at 1:37 PM