Good Smile Company US

General 6

• Will a figure be re-released?
• Am I able to purchase more than the purchase limit?
• Some of your products are not available in my country.
• I have not received a response to my support ticket.
• I'm having trouble entering my phone number

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Pre-Orders 7

• Are pre-order release dates accurate?
• The release date on the product page has passed and I still haven’t received my product! What happened?
• How do I update my shipping address?
• Can I cancel my pre-order?
• Damaged Figure Packaging

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Returns, Refunds and Exchanges 5

• What is your return policy?
• How do I make an exchange?
• Can I cancel my order?
• My order got canceled, Why?
• How long does it take to refund a canceled pre order?

Payment, Pricing and Promotions 7

• What payment method can I use.
• Do you accept gift cards/pre paid cards?
• When will I be charged for my order?
• Do I have to pay sales tax?
• Do you offer coupons or free shipping?

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Shipping and Delivery 13

• When will my order ship?
• Do you offer coupons or free shipping?
• What happens if my package is lost in transit?
• How do I change my address?
• How can I track my order?

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Where's My Order? 3

• My order shows as delivered but I did not receive it.
• How can I track my order?
• When will the product I pre-ordered by shipped?