If your item(s) were received defective or if pieces were missing, please contact the manufacturer here https://support.goodsmile.com/hc/en-us for assistance and possible replacements.
Please be sure to have the following info:
- Good Smile US Order Number:
- Date of your purchase.
- A screenshot of the order confirmation/receipt, including your name and address.
- The estimated date that you received your item.
- Images of the entire figure, including whatever piece(s) are defective or broken.
- Images of the figure’s box, front and back.
*In the case of a missing piece(s), please reference the piece(s) missing in your message and include pictures showing the pieces you did not receive.*
Each situation is reviewed and you will be contacted if any support is able to be offered.
If you received a damaged item(s) please see the FAQ below:
https://support.goodsmile.com/hc/en-us/articles/14947298136217-What-to-do-in-case-of-defective-products
Please note that we at Goodsmileus.com are unable to provide product support and we we encourage you to reach out to the links above as our support team will be unable to assist.