If your item(s) were received defective or if pieces were missing, please contact the manufacturer here https://support.goodsmile.com/hc/en-us for assistance and possible replacements.
Please be sure to have the following info:
- Good Smile US Order Number:
- Date of your purchase.
- A screenshot of the order confirmation/receipt, including your name and address.
- The estimated date that you received your item.
- Images of the entire figure, including whatever piece(s) are defective or broken.
- Images of the figure’s box, front and back.
*In the case of a missing piece(s), please reference the piece(s) missing in your message and include pictures showing the pieces you did not receive.*
Each situation is reviewed and you will be contacted if any support is able to be offered.
If you received a damaged item(s) please see the FAQ below: