Good Smile Company US

We provide estimated release periods for figures based on the Quarter (Q) of the year we expect them to be released. The Quarters are broken down in the fol...

Please note that production issues may arise and may postpone this date. Once confirmed we will be sending you an email with updates but if you have questio...

If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and clic...

Subject to applicable law, we regret that we do not accept order cancellations.

In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment informati...

The packaging is designed to protect the product. We regret that damage to the package itself does not warrant a replacement. We will refuse all claims rega...

We do not combine any pre-orders together.

We have made updates to our shipping discount policy as we transition into the new shipping rates for the upcoming year. Beginning immediately, our shippi...