Good Smile Company US

We provide estimated release periods for figures based on the Quarter (Q) of the year we expect them to be released. The Quarters are broken down in the fol...

Please note that production issues may arise and may postpone this date. Once confirmed we will be sending you an email with updates but if you have questio...

Updating payment information is only an option for preorders. For all orders that are Available Now, the payment information cannot be changed. To updat...

If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and clic...

Subject to applicable law, we regret that we do not accept order cancellations.

The packaging is designed to protect the product. We regret that damage to the package itself does not warrant a replacement. We will refuse all claims rega...

If your item(s) were received defective or if pieces were missing, please contact the manufacturer here https://support.goodsmile.com/hc/en-us for assistanc...

We do not combine any pre-orders together.

In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment informati...