Are pre-order release dates accurate?
We provide estimated release periods for figures based on the Quarter (Q) of the year we expect them to be released. The Quarters are broken down in the fol...
Mon, Jun 3, 2024 at 1:53 PM
The release date on the product page has passed and I still haven’t received my product! What happened?
Please note that production issues may arise and may postpone this date. Once confirmed we will be sending you an email with updates but if you have questio...
Mon, Jun 3, 2024 at 1:54 PM
How do I update my shipping address?
If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and clic...
Mon, Jun 3, 2024 at 1:58 PM
Can I cancel my pre-order?
Subject to applicable law, we regret that we do not accept order cancellations.
Mon, Jun 3, 2024 at 1:57 PM
My pre-order was canceled. Why?
In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment informati...
Mon, Jun 3, 2024 at 1:59 PM
Damaged Figure Packaging
The packaging is designed to protect the product. We regret that damage to the package itself does not warrant a replacement. We will refuse all claims rega...
Mon, Jun 3, 2024 at 1:59 PM
Can I combine my pre-orders?
We do not combine any pre-orders together.
Fri, Mar 4, 2022 at 11:13 AM
Preorder shipping discount
We have made updates to our shipping discount policy as we transition into the new shipping rates for the upcoming year. Beginning immediately, our shippi...
Thu, Apr 18, 2024 at 11:28 AM