Pre-Orders

Are pre-order release dates accurate?
    All dates for pre-orders are estimates. We keep every item’s release date time frame as up-to-date as possible, so even if there is a production delay o...
Mon, Mar 7, 2022 at 10:15 AM
The release date on the product page has passed and I still haven’t received my product! What happened?
    We’re always working as quickly as possible to keep the estimated release date as current as possible, and we thank you so much for your patience as dat...
Wed, Mar 2, 2022 at 1:25 PM
When will I be charged for my pre order?
    Pre-orders that were placed using a credit or debit card are charged once the order status updates to “Processing”.  However, for any pre-order that us...
Wed, Mar 2, 2022 at 1:11 PM
My credit/debit card information has changed. How do I update my card information?
    To update your payment information, you will need to log into your account. If you checked out as a Guest instead of creating an account, then you will ...
Wed, Mar 2, 2022 at 1:15 PM
How do I update my shipping address?
    If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and ...
Wed, Mar 2, 2022 at 1:20 PM
Can I cancel my pre-order?
    As long as your order does not have a tracking number assigned or has not been marked as “Shipped”, absolutely! However once an order has been canceled,...
Wed, Mar 2, 2022 at 1:16 PM
My pre-order was canceled. Why?
    In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment infor...
Wed, Mar 2, 2022 at 1:29 PM
My pre-order shows it was delivered, but I did not receive it.
    Unfortunately, if Economy shipping was used as the shipping method, we are unable to assist with locating the package. You will need to reach out to USP...
Wed, Mar 2, 2022 at 1:30 PM
Damaged Figure Packaging
    Product packaging can be really cool, but it’s primary purpose is to protect the product until it’s removed from the packaging. Unfortunately, as a resu...
Wed, Mar 2, 2022 at 1:24 PM
My product has a defect / missing parts. What should I do?
    If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:     We are so sorry that your items(s) arrived in less than perfect cond...
Wed, Mar 2, 2022 at 1:26 PM