Good Smile Company US

We provide estimated release periods for figures based on the Quarter (Q) of the year we expect them to be released. The Quarters are broken down in the fol...

    We’re always working as quickly as possible to keep the estimated release date as current as possible, and we thank you so much for your patience as dat...

    Pre-orders that were placed using a credit or debit card are charged once the order status updates to “Processing”.  However, for any pre-order that us...

    To update your payment information, you will need to log into your account. If you checked out as a Guest instead of creating an account, then you will ...

    If you need to update your shipping address, you must do so for each individual order.  Please log into your account, go to the Order History page, and ...

    As long as your order does not have a tracking number assigned or has not been marked as “Shipped”, absolutely! However once an order has been canceled,...

    In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment infor...

    Unfortunately, if Economy shipping was used as the shipping method, we are unable to assist with locating the package. You will need to reach out to USP...

    Product packaging can be really cool, but it’s primary purpose is to protect the product until it’s removed from the packaging. Unfortunately, as a resu...

    If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:     We are so sorry that your items(s) arrived in less than perfect cond...