Payment, Pricing and Promotions

When will I be charged for my order?
**All Amazon and PayPal payments are charged immediately after an order is placed** If paying by credit card: Pre-Order products will be charged as soon a...
Thu, Oct 28, 2021 at 1:39 AM
Why do I see multiple charges for the same amount?
When you place an order with Good Smile US we may contact your credit card's issuing bank to confirm that your credit card has a valid number, and has ...
Thu, Oct 28, 2021 at 10:50 PM
How can I change the payment method for a pre-order?
To update an outdated card on a pending pre order you must log into your account. Go to your order history and click the green bar under the order that will...
Thu, Oct 28, 2021 at 10:54 PM
I would like to cancel my order
Log in to your account. Go to your User Profile and select “My Order History”. Choose the Pre-order product you wish to cancel for refund. Under the “Price ...
Thu, Oct 28, 2021 at 10:54 PM
Will my account be suspended if I cancel orders?
No, we do not penalize accounts for cancelling orders. We understand Situations may arise that will call for an order to be cancelled. If a Chargeback is f...
Thu, Oct 28, 2021 at 10:55 PM