The Good Smile US Shop (https://www.goodsmileus.com/) support team is here to help however we can! There are some order situations that we won’t be able to assist you with unfortunately. Here are some examples of times we may not be able to help:
- We will be unable to assist if your purchase was made on either the Good Smile Global Shop (https://www.goodsmile.info/) or on a third-party retailer site. Any questions related to order status, shipping, delivery, preorder bonus, etc. must be directed to the website the purchase was made from as we are unable to access that information.
- We can assist you if your order was placed on the eBay store goodsmileus (https://https://www.ebay.com/str/goodsmileus) as that is the official Good Smile US eBay Store.
- If you have a pending inquiry that was made with the Good Smile Global Shop, you will need to follow up with them as we are unable to access that information.
- If you purchased an item on the Good Smile US Shop and were directed to contact the Good Smile Global Shop for assistance with an item damage or defect, you will need to follow up with Good Smile Global Shop for a status update as we are unable to access that information.
Unfortunately, we do not have a phone number available for the Good Smile Global Shop, but you can contact them via this link: https://support.goodsmile.com/hc/en-us/requests/new.
For any questions related to orders placed on the Good Smile US Shop, we are always happy to help! Please do not hesitate to reach out to us by submitting a support ticket here: https://help.goodsmileus.com/support/home. You may also contact us via phone at 213-460-1167 between the hours of 9am - 5pm PST, Monday - Friday.