General

Customer Service Hours of Operation
Monday - Friday  8:00 am PT - 4:00 pm PT
Thu, Mar 27, 2025 at 3:03 PM
Will a figure be re-released?
Please note that we will not respond to inquiries about product requests and re-release requests. If you have a request, please let us know using the link.:...
Mon, Jun 3, 2024 at 1:44 PM
Am I able to purchase more than the purchase limit?
Please take note of the maximum number of each product available per customer. If you order more than this maximum purchase limit, your order will be subjec...
Mon, Jun 3, 2024 at 1:43 PM
Some of your products are not available in my country.
If there are any specific shipping restrictions on an item, they will appear on the item’s page. Please note that some products are not available in certain...
Mon, Jun 3, 2024 at 1:43 PM
I have not received a response to my support ticket.
Customer support is available Monday through Friday from 8am - 4pm Pacific Time. We reply to all requests in the order that we receive them, during busy...
Fri, Mar 28, 2025 at 10:03 AM
Good Smile Global Web Orders
The Good Smile US Shop (https://www.goodsmileus.com) support team is here to assist with Good Smile US Shop orders. Below are some examples of times we may ...
Mon, Jun 3, 2024 at 1:39 PM
How can I see my order details?
If you used Guest check out while placing your preorder you will not be able to reference your order details. It is recommended you create an account.  ...
Wed, Apr 16, 2025 at 9:27 AM