General
Monday - Friday 9:00 am PT - 4:00 pm PT
Wed, May 21, 2025 at 11:51 AM
Please note that we will not respond to inquiries about product requests and re-release requests. If you have a request, please let us know using the form l...
Wed, May 21, 2025 at 12:33 PM
Please take note of the maximum number of each product available per customer. If you order more than this maximum purchase limit, your order will be subjec...
Mon, Jun 3, 2024 at 1:43 PM
If there are any specific shipping restrictions on an item, they will appear on the item’s page. Please note that some products are not available in certain...
Mon, Jun 3, 2024 at 1:43 PM
Customer support is available Monday through Friday from 8am - 4pm Pacific Time. We reply to all requests in the order that we receive them, during busy...
Fri, Mar 28, 2025 at 10:03 AM
The Good Smile US Shop (https://www.goodsmileus.com) support team is here to assist with Good Smile US Shop orders. Below are some examples of times we may ...
Mon, Jun 3, 2024 at 1:39 PM
If you used Guest check out while placing your preorder you will not be able to reference your order details. It is recommended you create an account. ...
Wed, Apr 16, 2025 at 9:27 AM