General

Customer Service Hours of Operation
Monday - Friday  9:00 am PT - 5:00 pm PT
Mon, Mar 7, 2022 at 10:26 AM
Will a figure be re-released?
    It is entirely possible for a product to be re-released! Any product that has a high enough demand is considered, though that is not a guarantee that an...
Fri, Mar 4, 2022 at 11:04 AM
Am I able to purchase more than the purchase limit?
    Unfortunately no, you cannot order more than the purchase limit on items that have one listed. We try to be as fair as possible and give everyone a chan...
Fri, Mar 4, 2022 at 11:05 AM
Some of your products are not available in my country.
    Currently you are shopping on the Good Smile Company US website, so we primarily handle orders delivering to North America (United States and Canada). I...
Fri, Mar 4, 2022 at 11:06 AM
I have not received a response to my support ticket.
    We are typically able to respond to most support tickets and voicemail messages within 2 business days of receiving them. Our response time can vary dep...
Mon, Mar 7, 2022 at 10:18 AM