Customer Service Hours of Operation
Monday - Friday  9:00 am PT - 5:00 pm PT
Mon, Mar 7, 2022 at 10:26 AM
Will a figure be re-released?
    It is entirely possible for a product to be re-released! Any product that has a high enough demand is considered, though that is not a guarantee that an...
Fri, Mar 4, 2022 at 11:04 AM
Am I able to purchase more than the purchase limit?
    Unfortunately no, you cannot order more than the purchase limit on items that have one listed. We try to be as fair as possible and give everyone a chan...
Fri, Mar 4, 2022 at 11:05 AM
Some of your products are not available in my country.
    Currently you are shopping on the Good Smile Company US website, so we primarily handle orders delivering to North America (United States and Canada). I...
Fri, Mar 4, 2022 at 11:06 AM
I have not received a response to my support ticket.
    We are typically able to respond to most support tickets and voicemail messages within 2 business days of receiving them. Our response time can vary dep...
Mon, Mar 7, 2022 at 10:18 AM
I'm having trouble entering my phone number
When entering your phone number during checkout, please be sure to enter a + symbol followed by your country code, area code, and phone number. Please see t...
Mon, Jun 13, 2022 at 1:02 PM
Known Issue- Update Your Payment Information Email Cancellation Error
    There is a known error in the automated email system regarding Pre-Orders whose credit card has been declined. If your credit card is declined, you shou...
Thu, Mar 2, 2023 at 10:33 AM
Good Smile Global Web Orders
The Good Smile US Shop ( support team is here to help however we can! There are some order situations that we won’t be able to ...
Mon, Apr 24, 2023 at 2:31 PM