General
Monday - Friday 9:00 am PT - 5:00 pm PT
Mon, Mar 7, 2022 at 10:26 AM
It is entirely possible for a product to be re-released! Any product that has a high enough demand is considered, though that is not a guarantee that an...
Fri, Mar 4, 2022 at 11:04 AM
Unfortunately no, you cannot order more than the purchase limit on items that have one listed. We try to be as fair as possible and give everyone a chan...
Fri, Mar 4, 2022 at 11:05 AM
Currently you are shopping on the Good Smile Company US website, so we primarily handle orders delivering to North America (United States and Canada). I...
Fri, Mar 4, 2022 at 11:06 AM
We are typically able to respond to most support tickets and voicemail messages within 2 business days of receiving them. Our response time can vary dep...
Mon, Mar 7, 2022 at 10:18 AM
When entering your phone number during checkout, please be sure to enter a + symbol followed by your country code, area code, and phone number. Please see t...
Mon, Jun 13, 2022 at 1:02 PM
There is a known error in the automated email system regarding Pre-Orders whose credit card has been declined. If your credit card is declined, you shou...
Thu, Mar 2, 2023 at 10:33 AM
The Good Smile US Shop (https://www.goodsmileus.com/) support team is here to help however we can! There are some order situations that we won’t be able to ...
Mon, Apr 24, 2023 at 2:31 PM