General

Will a figure be re-released?
Please note that we will not respond to inquiries about product requests and re-release requests. If you have a request, please let us know using the link.:...
Mon, Jun 3, 2024 at 1:44 PM
Am I able to purchase more than the purchase limit?
Please take note of the maximum number of each product available per customer. If you order more than this maximum purchase limit, your order will be subjec...
Mon, Jun 3, 2024 at 1:43 PM
Some of your products are not available in my country.
If there are any specific shipping restrictions on an item, they will appear on the item’s page. Please note that some products are not available in certain...
Mon, Jun 3, 2024 at 1:43 PM
I have not received a response to my support ticket.
Customer support is available Monday through Friday from 9am - 5pm Pacific Time. We reply to all requests in the order that we receive them, during busy...
Mon, Jun 3, 2024 at 1:42 PM
I'm having trouble entering my phone number
When entering your phone number during checkout, please be sure to enter a + symbol followed by your country code, area code, and phone number.
Mon, Jun 3, 2024 at 1:40 PM
Good Smile Global Web Orders
The Good Smile US Shop (https://www.goodsmileus.com) support team is here to assist with Good Smile US Shop orders. Below are some examples of times we may ...
Mon, Jun 3, 2024 at 1:39 PM