Good Smile Company US

Account & Billing 2

• I used Google or Facebook login before—how do I access my account now?
• My wishlist items are missing. Where did they go?

Orders 15

• My existing pre-orders are missing!
• Can I cancel my order?
• Good Smile Global Web Orders
• Can I cancel my pre-order?
• Can I combine my pre-orders?

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Shipping 7

• My package was sent to the wrong address
• What happens if my package is lost in transit?
• Do you ship to P.O. Boxes?
• My order shows as delivered but I did not receive it.
• My Order has been stopped for customs clearance?

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Product Info & Support 6

• Are pre-order release dates accurate?
• Will a figure be re-released?
• Some of your products are not available in my country.
• Am I able to purchase more than the purchase limit?
• Damaged Figure Packaging

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General 3

• Who is Purple Dot?
• Customer Service Hours of Operation
• I have not received a response to my support ticket.

U.S. Tariffs 9

• I am worried about tariffs. Can I cancel my pre-order?
• I’m outside of the US. — does this affect me too?
• Some items are made in Japan (like in the Tottori factory). Will these be affected?
• I just placed a pre-order, how will I know what the tariff rate will be at the time of shipment?
• I placed an in-stock order, will my order have a tariff charge?

View all 9