Good Smile Company US

     Domestic Order:     Please return your item(s) to us within 15 business days of the received date of your order. After doing that and also followi...

    In order to request a return, please log into your account and go to your Order History. From there, click on “More Info” to go to the Order Information...

The following items are excluded from the return policy:  Face masks Any opened figures Any mystery box item Any apparel that has been worn or washe...

    Unfortunately, we are unable to perform exchanges. We may be able to offer a return on your item(s) under certain circumstances. Received returns are pr...

If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:     We are so sorry that your items(s) arrived in less than perfect conditio...

    For orders that contain MTO (Made to Order) items such as tees, wallets, posters, mouse pads, etc., those MTO items only have a 24 hour window where the...

    We’re very sorry that your order was canceled unexpectedly! There are a few reasons this could have happened: The item was not actually available w...

    Processing a cancellation and refund can take an estimated 7-10 business days. Once we’ve processed the cancellation and refund, it can take an addition...