Returns, Refunds and Exchanges
Domestic Order: Please return your item(s) to us within 15 business days of the received date of your order. After doing that and also followi...
Tue, Mar 1, 2022 at 1:35 PM
In order to request a return, please log into your account and go to your Order History. From there, click on “More Info” to go to the Order Information...
Tue, Mar 1, 2022 at 12:39 PM
The following items are excluded from the return policy: Face masks Any opened figures Any mystery box item Any apparel that has been worn or washe...
Tue, Mar 1, 2022 at 12:53 PM
Unfortunately, we are unable to perform exchanges. We may be able to offer a return on your item(s) under certain circumstances. Received returns are pr...
Tue, Mar 1, 2022 at 1:15 PM
If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure: We are so sorry that your items(s) arrived in less than perfect conditio...
Tue, Mar 1, 2022 at 1:23 PM
For orders that contain MTO (Made to Order) items such as tees, wallets, posters, mouse pads, etc., those MTO items only have a 24 hour window where the...
Fri, Mar 4, 2022 at 10:58 AM
We’re very sorry that your order was canceled unexpectedly! There are a few reasons this could have happened: The item was not actually available w...
Fri, Mar 4, 2022 at 10:59 AM
Processing a cancellation and refund can take an estimated 7-10 business days. Once we’ve processed the cancellation and refund, it can take an addition...
Fri, Mar 4, 2022 at 11:11 AM