Returns, Refunds and Exchanges

What is your return policy?
Last updated July 22, 2022 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely s...
Wed, Sep 14, 2022 at 10:40 AM
How do I return a product?
    In order to request a return, please log into your account and go to your Order History. From there, click on “More Info” to go to the Order Information...
Tue, Mar 1, 2022 at 12:39 PM
What products are excluded from the return policy?
The following items are excluded from the return policy:  Face masks Any opened figures Any mystery box item Any apparel that has been worn or washe...
Tue, Mar 1, 2022 at 12:53 PM
How do I make an exchange?
    Unfortunately, we are unable to perform exchanges. We may be able to offer a return on your item(s) under certain circumstances. Received returns are pr...
Tue, Mar 1, 2022 at 1:15 PM
My product arrived damaged! What should I do?
If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:     We are so sorry that your items(s) arrived in less than perfect conditio...
Tue, Mar 1, 2022 at 1:23 PM
Can I cancel my order?
    For orders that contain MTO (Made to Order) items such as tees, wallets, posters, mouse pads, etc., those MTO items only have a 24 hour window where the...
Fri, Mar 4, 2022 at 10:58 AM
My order got canceled, Why?
    We’re very sorry that your order was canceled unexpectedly! There are a few reasons this could have happened: The item was not actually available w...
Fri, Mar 4, 2022 at 10:59 AM
How long does it take to refund a canceled pre order?
    Processing a cancellation and refund can take an estimated 7-10 business days. Once we’ve processed the cancellation and refund, it can take an addition...
Fri, Mar 4, 2022 at 11:11 AM