Good Smile Company US

Subject to applicable law, we regret that we do not accept order cancellations or returns. After the order has been finalized we can no longer change the or...

Unfortunately, we are unable to perform exchanges.

Our customer support will only replace or exchange parts with defects that can be confirmed to have occurred at the time of shipment. If your item(s) we...

Subject to applicable law, we regret that we do not accept order cancellations.

In most cases, a pre-order being canceled is due to the payment method being declined for some reason and the 10-day window to update your payment informati...

    Processing a cancellation and refund can take an estimated 7-10 business days. Once we’ve processed the cancellation and refund, it can take an addition...