Returns, Refunds and Exchanges

What is your return policy?
     Domestic Order:     Please return your item(s) to us within 15 business days of the received date of your order. After doing that and also followi...
Tue, Mar 1, 2022 at 1:35 PM
How do I return a product?
    In order to request a return, please log into your account and go to your Order History. From there, click on “More Info” to go to the Order Information...
Tue, Mar 1, 2022 at 12:39 PM
What products are excluded from the return policy?
The following items are excluded from the return policy:  Face masks Any opened figures Any mystery box item Any apparel that has been worn or washe...
Tue, Mar 1, 2022 at 12:53 PM
How do I make an exchange?
    Unfortunately, we are unable to perform exchanges. We may be able to offer a return on your item(s) under certain circumstances. Received returns are pr...
Tue, Mar 1, 2022 at 1:15 PM
My product arrived damaged! What should I do?
If your damaged item is a Nendoroid, figma, POP UP PARADE, or scale figure:     We are so sorry that your items(s) arrived in less than perfect conditio...
Tue, Mar 1, 2022 at 1:23 PM
Can I cancel my order?
    For orders that contain MTO (Made to Order) items such as tees, wallets, posters, mouse pads, etc., those MTO items only have a 24 hour window where the...
Fri, Mar 4, 2022 at 10:58 AM
My order got canceled, Why?
    We’re very sorry that your order was canceled unexpectedly! There are a few reasons this could have happened: The item was not actually available w...
Fri, Mar 4, 2022 at 10:59 AM
How long does it take to refund a canceled pre order?
    Processing a cancellation and refund can take an estimated 7-10 business days. Once we’ve processed the cancellation and refund, it can take an addition...
Fri, Mar 4, 2022 at 11:11 AM